Billing & invoices
Billed monthly via Stripe. Manage from the customer portal in HQ.
How billing works
- Charged on the same day of the month you signed up (e.g. sign up on the 14th → charged the 14th each month)
- Receptionist overage rolls into your next invoice — not charged in real-time
- VAT/sales tax added automatically based on your billing address (Stripe handles this)
- Failed payments retry 4 times over 21 days before the subscription pauses
Updating your payment method
Click your profile icon in HQ → Billing → Manage in Stripe portal. The portal is hosted by Stripe and lets you update card / billing address / VAT ID and download invoices.
Cancellation
From the Stripe portal, click Cancel subscription. The cancellation takes effect at the end of your current billing period — you keep access until then. Your VM is destroyed within 24 hours of cancellation; your data export is emailed 72 hours before destruction.
Invoices
All invoices live in the Stripe portal as PDF downloads. We don't send paper invoices. If you need a special invoice (PO number, company VAT ID), update it in the portal before your next billing date and it'll appear on the next invoice automatically.